Our Lot is Open 24/7
+351 932 253 329

renting@myvolcanicwheels.pt

+351 932 253 329

Estrada Regional No 171A Caminho do Castelo, 9900-323 Horta, Azores, Portugal

Frequently Asked

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WILL MY VOLCANIC WHEELS PICK ME UP?

Yes, if needed our pick-up service is available at you desired location. To get a quote and schedule your pick up time or make additional arrangements, please call your local rental office directly. Once picked up and back at the office, a friendly rental representative will complete your paper work and have you on the road in no time.

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IS A CAR RENTAL DEPOSIT REQUIRED?

Yes, a deposit is required to rent a car. The deposit amount varies with the type of car you rent. To find out how much a deposit would be for your trip, start a reservation. The cost of the deposit will be stated during the renting process.

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WHAT IS THE MY VOLCANINC WHEELS CAR RENTAL SCRATCH POLICY?

Minor damage to a rental car, such as scratches, dents, or a chipped windshield is covered by the Damage Waiver. The Damage Waiver is an optional protection product you can purchase with your car rental.

If you choose not to purchase the Damage Waiver and the car gets damaged, you need to pay out of pocket for any needed repairs. A list with expected charges for each type of damage is available at our offices and can be consulted anytime.

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WHAT SHOULD I DO IF I GET IN AN ACCIDENT IN A RENTAL CAR?

If you are in an accident, your safety is most important. Please call 112 or call the local authorities for assistance and file a police report. Then call our offices, which are available 24 hours a day, to report the incident after authorities have been engaged. They will file a damage report and set up tow services for the damaged vehicle if it is no longer drivable.  

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CAN THE RENTED VEHICLE BE TAKEN TO OTHER ISLANDS?

 Yes, and with no extra fees. You can take the vehicle to Pico or São Jorge Island provided the pick up and drop-off is in Faial.

Once you rent the vehicle ask us the lisense plate number of your vehicle so you can book in advance the ferry boat.

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WHAT FORMS OF PAYMENT ARE ACCEPTED FOR RENTING A CAR?

We encourage our clients to pay using credit cards, we accept VISA® and MasterCard®.

We also accept debit cards, cash, and bank wire payments as long as the funds are available at the pick-up moment. Please keep in mind we will always need a guarantee deposit for your Volcanic Wheels.

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CAN YOU RETURN A VEHICLE EARLY?

We do not charge customers more for returning a car early. The location should be open when you try to return the vehicle and the return should be arranged with our offices.

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DOES MY VOLNINC WHEELS OFFER UNLIMITED MILEAGE ?

Unlimited mileage is available for every volcanic wheels in our fleet.

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WHAT SHOULD I DO IF MY RENTAL CAR BREAKS DOWN?

If your rental car breaks down due to a mechanical failure and it is not drivable, be sure to get to a safe place out of traffic. Then, call our offices and they will help you with the towing process. 

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